Hello, Along with the config in the file, you need in Sysconfig the change the defaults to enable AD Authentication. Look in sysconfig for LDAP and you will get FrontEnd::Customer:Auth, there you need to configure the same settings as in your config file.
Regards 2016-09-02 5:59 GMT-06:00 Dimitrakakis Georgios < gdimitraka...@pancretabank.gr>: > Hello! > > > > Can someone explain a little bit more analytically how one can use AD to > authenticate users? > > > > I read the “External Backends” section in the manual but a few things are > not clear to me. > > > > So far I have managed to perform section 5.2.2 ( > https://otrs.github.io/doc/manual/admin/stable/en/html/ > external-backends.html#customer-backend-ldap) which is to configure AD > for customer backend. > > > > When completed from the menu Admin->Customer Users I can see the people > defined on the AD to access OTRS. > > > > Of course they are not able to authenticate. I am reading below section > 5.3.2.2 (https://otrs.github.io/doc/manual/admin/stable/en/html/ > external-backends.html#customer-auth-backend-ldap) > > but that doesn’t work with a “wrong password error” although the apache > log says “Cannot find ID for USERNAME” > > > > What I am trying to understand here is if I need somehow before > authenticating to put the AD entries into the OTRS database so that it can > retrieve the “username” and then by using the next part to authenticate at > the AD using that. > > > > If someone could share its configuration would be very nice. > > > > In general what I am trying to achieve is not to have any users on OTRS DB > and do everything from AD. For the moment I have configured two AD groups > one for Agents and one for Customers. Ideally OTRS should be able to > distinguish between those and allow login accordingly. So if you have any > configuration that you can share it will be much appreciated. > > > > Best regards, > > > > G. > > ____________________________________________________________ > __________________ > Το περιεχόμενο αυτού του ηλεκτρονικού μηνύματος και τυχόν συνημμένα αρχεία > είναι εμπιστευτικά. Απευθύνεται μόνο στους αναφερόμενους παραλήπτες. Αν > λάβατε αυτό το μήνυμα εκ παραδρομής, παρακαλείσθε να επικοινωνήσετε αμέσως > με τον αποστολέα του μηνύματος ή τον διαχειριστή του συστήματος και να μην > αποκαλύψετε σε κανένα το περιεχόμενο. Οι απόψεις που εκφράζονται ανήκουν > στον συγγραφέα και δεν εκφράζουν κατ' ανάγκη τις απόψεις της Παγκρήτιας > Συνεταιριστικής Τράπεζας. > > The contents of this email and any attachments are confidential. It is > intended for the named recipients only. If you have received this email in > error please notify the system administrator or the sender immediately and > do not disclose the contents to anyone. Any views or opinions presented are > of the author and not necessarily represent those of Pancretan Cooperative > Bank > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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