Hello, There are two places to configure email.
1. Core::Email where you configure sendmail commands and application 2. PostMaster Mail Accounts Where you configure third party email management like gmail, Office365, etc Regards 2018-05-10 12:50 GMT-06:00 Johnnie Rucker <jruc...@encoreglobalsolutions.com >: > Hello Community, > > > > We just upgraded to OTRS6 and can not find the SMTP settings in the > Admin. We setup an email account and queue but are getting the error below > - we can connect to pop.gmail. Is anyone familiar with how to resolve this > issue? Please help. > > > > > > Backend ERROR: OTRS-CGI-74 Perl: 5.16.3 OS: linux Time: Thu May 10 > 14:49:10 2018 > > > > Message: CommunicationLog(ID:11,AccountType:-,AccountID:-, > Direction:Incoming,Transport:Email,ObjectLogType: > Connection,ObjectLogID:11)::Kernel::System::MailAccount::POP3 => POP3: > Can't connect to pop.gmail.com > > > > RemoteAddress: 208.73.160.46 > > RequestURI: /otrs/index.pl?Action=AdminMailAccount;Subaction= > Run;ID=2;ChallengeToken=2KyJmTzqguncODQIGFqM8A5okDJ7e0nb; > > > > Traceback (23910): > > Module: Kernel::System::CommunicationLog::_LogError Line: 538 > > Module: Kernel::System::CommunicationLog::ObjectLog Line: 300 > > Module: Kernel::System::MailAccount::POP3::Fetch Line: 197 > > Module: Kernel::System::MailAccount::MailAccountFetch Line: 566 > > Module: Kernel::Modules::AdminMailAccount::Run Line: 76 > > Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116 > > Module: /opt/otrs/bin/cgi-bin/index.pl Line: 40 > > > > > > root@otrs.encoreglobalsolutions:/etc/mail$ telnet pop.gmail.com 995 > > Trying 74.125.141.108... > > Connected to pop.gmail.com. > > Escape character is '^]'. > > ^CConnection closed by foreign host. > > > > Thank You, > > > > Johnnie Rucker > > General Manager > > http://encoreglobalsolutions.com/ > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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