Hello Rother, thanks for the input. On the other hand its insane to load a Article with all 350 Articles. Most of the time the last few are the important ones :)
Would you guys think it would be a good idea to add a plugin which limits the default Articles to the last 10 (or 20) Articles? Cheers, Mario On Wed, Feb 6, 2019 at 6:14 PM Stefan Rother <s...@otrs.ch> wrote: > Hi Mario, > > i am talking about "AgentTicketZoom". > > The search and queue performs quite well. > > > I have seen this Problem a lot of times after Upgrading Customer Systems > to OTRS 6. The problem are wrong indexes/contend inside the database, but > only for old tickets. You can’t do anything with changing OTRS or MySQL > configuration options I think. > > We are only able to fix the problem, when we analyze and rebuild the > database structure and that’s complex. > > But the important info is, the problem exists only with old tickets > (created bevor the upgrade). All new tickets performing well and if all old > tickets are closed, the performance is quite good anywhere. > > I hope that’s help a bit. > > -- > > Stefan Rother > Geschäftsführer > > > > > > Oberwalting 31 | 94339 Leiblfing | Germany > > sa...@otrs.ch > > T DE +49 (0)9427 68 39 000 > T CH +41 (0)71 552 08 80 > Fax +49 (0)9427 68 39 009 > > https://otrs.ch | https://www.facebook.com/RotherOTRS > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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