You are correct, I confused concepts, for agents you can extend the mapping and I believe add the fields to the users table. Regards
El vie., 12 abr. 2019 8:42 a. m., Alexis HAUSER < alexis.hau...@imt-atlantique.fr> escribió: > Yes, thank you, I already did that for other things, but is it is for > customers, right ? I would like to do it for agents. > Regards > > > ------------------------------ > *De: *"Alvaro Cordero" <alv...@gridshield.net> > *À: *"otrs" <otrs@lists.otrs.org> > *Envoyé: *Vendredi 12 Avril 2019 15:45:08 > *Objet: *Re: [otrs] OTRS6 - Signature by user or group > > Hello There is a setting called dynamic FieldFromCustomerUser, where you > can add a maping of those in sysconfig. You need also to add the mapping > into config.pm. > > Also enable the module to set those values at ticket create and at > customer update. > > Regards > > El vie., 12 abr. 2019 6:18 a. m., Alexis HAUSER < > alexis.hau...@imt-atlantique.fr> escribió: > >> Thanks for your reply. >> >> I've already succeeded doing that using the phone number and filling it >> with any value, then adding it to a signature using the <OTRS_tags> >> However, I don't know how to create a new attribute to an agent and >> automatically fill it with LDAP values. Do you have any ideas ? Some >> dynamic fields may be used for that ? >> >> Regards, >> Alexis >> >> >> >> ------------------------------ >> *De: *"Julius Dittmar" <julius.mul...@gmx.net> >> *À: *"otrs" <otrs@lists.otrs.org> >> *Envoyé: *Vendredi 12 Avril 2019 11:33:38 >> *Objet: *Re: [otrs] OTRS6 - Signature by user or group >> >> Hi Alexis, >> >> signatures can contain variables that will be filled in when the mail is >> actually created, for example for the name of the agent. Perhaps by >> combining custom entries for agent data and those variables in the >> signature data you might be able to have OTRS create a fitting signature. >> >> HTH, >> Julius >> >> Am 12.04.19 um 09:20 schrieb Alexis HAUSER: >> > Hi, >> > That would be only for a group or single agent attached to a queue, >> > right ? But in that case you would have to create a queue per agent ? >> > Isn't there a better way for single agent ? >> > >> > Regards >> > Alexis >> > >> > >> > >> > >> > ------------------------------------------------------------------------ >> > *De: *"Gerald Young" <cryth...@gmail.com> >> > *À: *"otrs" <otrs@lists.otrs.org> >> > *Envoyé: *Jeudi 4 Avril 2019 14:43:54 >> > *Objet: *Re: [otrs] OTRS6 - Signature by user or group >> > >> > Since those are both attached to a queue, put the affected ticket in >> > that queue. >> > >> > On Thu, Apr 4, 2019 at 5:30 AM Ml Ml <mliebher...@googlemail.com >> > <mailto:mliebher...@googlemail.com>> wrote: >> > >> > Hello, >> > >> > can i set a signature by user or group in OTRS 6? >> > >> > Thanks, >> > Mario >> > >> --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > >> > --------------------------------------------------------------------- >> > OTRS mailing list: otrs - Webpage: http://otrs.org/ >> > Archive: http://lists.otrs.org/pipermail/otrs >> > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >> > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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