Hello Nick, for each backend you configure, it is needed to also configure the maping section for the agents to be created in the OTRS Database.
It seems you did not create the mapping part. Regards El mar., 20 ago. 2019 a las 16:31, Nick Bright (<nick.bri...@valnet.net>) escribió: > Greetings, > > I'm setting up an OTRS 6 installation on CentOS 7, with the latest > version of OTRS (installed today). OS is fully updated. > > Following the documentation at > > https://doc.otrs.com/doc/manual/admin/6.0/en/html/external-backends.html#agent-auth-backend-ldap > I was able to configure OTRS to authenticate and successfully log in on > the primary domain that I want to use (Windows AD back ends). > > I added a second domain by adding "1" to the end of the AuthModule and > AuthSyncModule clauses, but I'm getting an error when trying to log in > with a user on that domain stating "Authentication succeeded, but no > user data record is found in the database." In /var/log/messages the > error is OTRS-CGI-99[14435]: > [Error][Kernel::System::User::UserLookup][Line:969]: No UserID found for > 'username'! > > I suspect (hope) there's just some silly configuration error I'm not > seeing. > > $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; > $Self->{'AuthModule::LDAP::Host'} = '10.0.0.2'; > $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=DOMAIN01,DC=local'; > $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; > $Self->{'AuthModule::LDAP::SearchUserDN'} = 'otrs@DOMAIN01.local'; > $Self->{'AuthModule::LDAP::SearchUserPw'} ='PASSWORD'; > $Self->{'AuthModule::LDAP::AlwaysFilter'} = ''; > $Self->{'AuthModule::Radius::Die'} = 1; > $Self->{'AuthModule::LDAP::Params'} = {port => 389, timeout => 120, > async => 0, version => 3,}; > $Self->{'AuthModule::UseSyncBackend'} = 'AuthSyncBackend'; > $Self->{'AuthSyncModule'} = 'Kernel::System::Auth::Sync::LDAP'; > $Self->{'AuthSyncModule::LDAP::Host'} = 'ldap://10.0.0.2/'; > $Self->{'AuthSyncModule::LDAP::BaseDN'} = 'DC=DOMAIN01,DC=local'; > $Self->{'AuthSyncModule::LDAP::UID'} = 'sAMAccountName'; > $Self->{'AuthSyncModule::LDAP::SearchUserDN'} = > 'otrsauth@DOMAIN01.local'; > $Self->{'AuthSyncModule::LDAP::SearchUserPw'} = 'PASSWORD'; > $Self->{'AuthSyncModule::LDAP::UserSyncMap'} = {UserFirstname => > 'givenName', UserLastname => 'sn', UserEmail => 'mail',}; > $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = ['users',]; > # ---- SECONDARY SERVER > $Self->{'AuthModule1'} = 'Kernel::System::Auth::LDAP'; > $Self->{'AuthModule::LDAP::Host1'} = '192.168.0.2'; > $Self->{'AuthModule::LDAP::BaseDN1'} = 'DC=DOMAIN02,DC=local'; > $Self->{'AuthModule::LDAP::UID1'} = 'sAMAccountName'; > $Self->{'AuthModule::LDAP::SearchUserDN1'} = 'otrs@DOMAIN02.local'; > $Self->{'AuthModule::LDAP::SearchUserPw1'} ='PASSWORD'; > $Self->{'AuthModule::LDAP::AlwaysFilter1'} = ''; > $Self->{'AuthModule::LDAP::Params1'} = {port => 389, timeout => > 120, async => 0, version => 3,}; > $Self->{'AuthModule::UseSyncBackend1'} = 'AuthSyncBackend'; > $Self->{'AuthSyncModule1'} = 'Kernel::System::Auth::Sync::LDAP'; > $Self->{'AuthSyncModule::LDAP::Host1'} = 'ldap://192.168.0.2/'; > $Self->{'AuthSyncModule::LDAP::BaseDN1'} = 'DC=DOMAIN02,DC=local'; > $Self->{'AuthSyncModule::LDAP::UID1'} = 'sAMAccountName'; > $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = > 'otrsauth@DOMAIN02.local'; > $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'PASSWORD'; > $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {UserFirstname => > 'givenName', UserLastname => 'sn', UserEmail => 'mail',}; > $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = ['users',]; > > -- > ----------------------------------------------- > - Nick Bright - > - Vice President of Technology - > - Valnet -=- We Connect You -=- - > - Tel 888-332-1616 x 315 / Fax 620-331-0789 - > - Web http://www.valnet.net/ - > ----------------------------------------------- > - Are your files safe? - > - Valnet Vault - Secure Cloud Backup - > - More information & 30 day free trial at - > - http://www.valnet.net/services/valnet-vault - > ----------------------------------------------- > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
