Hello, You can achieve that by creating PostMaster Filters for each account and setting some attributes to the ticket when it is created. I believe it should work by default anyway, but if you want that to happen and it does not, then try with the postmaster filter. Few months Ago, my team and I struggled for a while trying to actually avoid that behaviour, and all was set in the postmaster filters.
El mié., 15 ene. 2020 a las 4:06, Christoph Litauer (<lita...@uni-koblenz.de>) escribió: > Hi, using 5.0.39. > > When someone sends a request to 2 mail addresses connected to PostMaster > Mail Accounts, otrs creates only one ticket in one queue. As the request > must be handled by two different teams in different ways I need to be > created a new ticket for each mail address in the corresponding queue. Is > it possible? > > -- > Kind regards > Christoph > _________________________________________ > Uni Koblenz, Computing Centre, Office A 022 > Postfach 201602, 56016 Koblenz > Fon: +49 261 287-1311, Fax: -100 1311 > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alv...@gridshield.net
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