hi all, I am back playing with otrs again. Well this time I am actully using it for support to my clients. So since I am a user ( and a dummy one at that ), I'll bombard the community with some questions to which I could not find the answers.
So here goes: 1) When creating a queue, there is no "empty answer" response set for the queue. Is this the desired behaviour? If yes is there a pref that can add default responses to newly created queues? thanks PS:: More questions on the way. -- Atif Ghaffar _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
