Thanks Stefan, upgrading to beta 7 fixed the SQL syntax problem, and sure enough I had not configured the auto-response for the queue properly.
Once again, thanks. - Stephen Morin -----Original Message----- From: Stefan Schmidt [mailto:[EMAIL PROTECTED]] Sent: Thursday, August 08, 2002 2:41 PM To: [EMAIL PROTECTED] Subject: Re: [otrs] Auto-reply problem... Hi Stephen, On Thursday 08 August 2002 20:22, Stephen Morin wrote: > Newbie question. I've just installed OpenTRS 0.5 Beta6 on a > Slackware 8.0 system and it's receiving mails fine both from the > web front end and from pop mails sent to the mail account > associated with OTRS. The server also runs it's own mail server > for otrs, using postfix. Problem is I'm not getting any > auto-responses when pop mails are sent to the otrs@(systemname}. > I've made sure that the Raw queue is set for "default closed -> > new ticket". Did you define a auto response for the queue? > At the time a new email request is processed, /var/log/syslog > generates this error message: > > [...] > OpenTRS-CGI[747]: > [Error][Kernel::Modules::AgentQueueView::Run][Line:293]: You have > an error in your SQL syntax near ') AND slt.name in ( 'unlock', > 'tmp_lock' ) ORDER BY st.ticket_priority_id DES' at line 1, SQL: > 'SELECT st.id, st.queue_id FROM ticket st, ticket_state tsd, > ticket_lock_type slt WHERE tsd.id = st.ticket_state_id AND > slt.id = st.ticket_lock_id AND tsd.name in ( 'open', 'new' ) > AND st.queue_id in ( ) AND slt.name in ( 'unlock', 'tmp_lock' > ) ORDER BY st.ticket_priority_id DESC, st.create_time_unix ASC > LIMIT 25' > [...] > > > Any ideas what I'm doing wrong? Nothing ;-) This seems to be the same thing as in Bug 14 http://bugs.otrs.org/show_bug.cgi?id=14 It is fixed in beta 7 or CVS. > Stephen Morin Stefan -- Stefan Schmidt Email: [EMAIL PROTECTED] [EMAIL PROTECTED] Bremen [EMAIL PROTECTED] [EMAIL PROTECTED] _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
