Re: [otrs] Ticket follow-up question

[Phil Davis]

Marco Cintolesi wrote:

we dont like to answer with the ticket ID in the subject.... theres a
"trick" to use a X-header for ticket tracking ???

example:
OTRS can insert a x-header like:
X-OTRS-TT: TICKET 1234567890

and then track the ticket using this X-header, without using the "subject"
field.....

Is this possible ???

I doubt it would work since you have no control over what headers the customer will put in their email. I know of no mail package that preserves headers when doing a reply.

--
Phil Davis

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