Hi Martin,
> > > > > Hi Diego, > > > Quoting Diego Fernandez <[EMAIL PROTECTED]>: > > > > I'm logged as a customer at http://helpdesk.openware.biz/otrs/customer.pl > > > > > > I go to new ticket, I fill in the "Subjetc" and "Text" fields. The field > > > "To" has only one option: "OTRS System <otrs@localhost> - Queue: Postmaster > > > - master queue". And click on "store" boton. > > > > > > At the browser title appear "HTTP 500 Internal server error" > > > And shows the page titled: "The page cannot be displayed" > > > > > > The same occurs when I tried to store a phonecall logged as an agent. > > > > > > What can i do? > > This look like a filesystem permission or config problem! I found an error in the webserber error_log [Wed Nov 6 09:57:56 2002] [OTRS-CGI-959][Error][1:Kernel::Modules::CustomerMessage::Run][Line:191] [OTRS-CGI-959][Error][0:Kernel::System::Ticket::Number::DateChecksum::CreateTicketNr][Line:95] Can't open / opt/OpenTRS/var/log/TicketCounter.log: Permission denied [Wed Nov 6 09:57:57 2002] [error] [Wed Nov 6 09:57:57 2002] null: Died at /opt/OpenTRS/bin/cgi-bin/../../ Kernel/System/Ticket/Number/DateChecksum.pm line 99. I'll try to solve it, but if you have any suggestions, will be welcome. > > Use $OTRS_HOME/bin/SetPermission.sh and check $Self->{Home} in > > your Kernel/Config.pm. I've done this but no good results. > > Martin Thanks. Diego. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
