Hi, In the page "Compose answer for ticket:"
I want to know in which cases do you use the options "yes" and "no" here: "Is the ticket answered" (Yes/No) and in which cases do yo use the options "Successful Closed" and "Unsuccessful Closed" here: "Next Ticket State" Thanks. Diego _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs