Hello,
We are looking for a possibility to
move,close, change status...on multiple tickets from queue view and
search result page.
(mass action function)
For example if you can see already that the next 5
tickets are spam, or 20 tickets need to be moved in to queue X I would imagine it like this:
Inside a queue or search results, put a checkbox in
front of each ticket.
On the bottom of that page you have a dropdown like
right now the change queue function inside each ticket or simple buttons, MOVE,
CLOSE, ....
If you click/select and action, it will be
performed on all checkmarked tickets.
Is there already something like this?
If not would that be something for a future
version?
Thank you.
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- [otrs] ignore some adresses GameCrash
- Re: [otrs] ignore some adresses Andreas Haase
- AW: [otrs] ignore some adresses Robert Kehl
- Re: AW: [otrs] ignore some adresses Andreas Grabmüller
- Re: [otrs] Mass action Gregor
- Re: [otrs] Mass action Stefan Schmidt
- Re: [otrs] ignore some adresses GameCrash