These are the possible options:
'name of job' => {
# get all tickets with these properties
Queue => 'system queue',
States => ['new', 'open'],
Locks => ['unlock'],
# or escalation tickets
Escalation => 1,
What about from, subject or header?
Is the following procedure possible? (because of statistic reasons)
Email is coming into otrs -> pool x or y or z
GenericAgent looks for: from, subject or header
If from is [EMAIL PROTECTED] or subject contains "*** spam ***" then forward to queue SPAM
I know this is normally done by procmail (like in our system) but procmail is the fronttool
and the mail never gets into otrs (which is normaly ok).
But we would like to count such mails for statistic reasons.
Cheers
Marc
