Hi Tim, On Thu, Mar 06, 2003 at 12:56:22AM +0800, Tim Yeung wrote:
> I have setup otrs on a WinXP and using > http://caspian.dotconf.net/menu/Software/SendEmail/ to sendmail. > to make it work, i have modified the sendArticle.pm and sendmail.pm and i have > commented some lines to remove the header of the mail sent. > > The problem occur when a user send a follow up message to us and the message is not > added to the ticket, it created an new ticket instead > > the subject look like this Case#: 00037] RE: RE: [Case#: 00036] R [...] > the message become this > > This is a demo text which is send to every inquery. > It could contain something like: > > Thanks for your e-mail. A new ticket has been created. > > You wrote: > > tetsing follow up > > [...] > > Is it the problem with header? It looks like an encoding problem of the follow up message. Please create an bug report on http://bugs.otrs.org/ and attach an example follow up message. Then I can check it. Thanks! > --Tim Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
