> The perl crypt() "e. g. crypt($Pw, $User)" is used for the encrypted password
> in the DB.
>

I did see that in the SetPassword function.  so $User is the salt?

> Tell me more about the used authentication system and I can show you the best
> way. Is there a LDAP interface? Do you sync the users into the OTRS DB?

No I don't have LDAP.  :( What I want to do is take the encrypted password
from our system password (/etc/shadow) and insert that into
system_users.pw, that way I can control otrs access from our central
user management tool.

The issue I am having is that if I take an encrypted password and put it
into the db, it will not authenticate.  My first impression is that the
decrypt password function is using the wrong salt.  From what I have
gathered so far it appears that the first two characters of the username
are used as the salt.

So I guess what I am basicaly looking for is a way to take an encrypted
password that was created with perls crypt() i.e. crypt($pw, &random_salt)
and use that in otrs.

Thank you in advance,

Andrew
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