>> 1). We would like to have more "properties" for tickets (different >> that (sub)queues) - like: >> Incident type = "Known Bug", "New Bug", "Testing"... > > That's no problem, you can use two "properties" as default. > You can defined the key and the value of your properties (e. g. Incident Type > and Product). > > And of course you can search/filter for them (Utilities).
<stupidmode> I am sorry, but I couldn' find where I can change this... </stupidmode> Also, thank you for the other answers. I really should RTFM :) Best regards, Ovidiu _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
