Hi David, On Tue, May 27, 2003 at 11:49:04PM +0100, David Amorim da Cruz wrote:
> [...] > I'd like to be able to specify which queues each Customer can create > tickets to, when he/she uses the Customer Interface. > > I read about this in the archive a couple of months ago, but there was > almost no follow-up... There was something like: "it's not done (yet) > because it might be confusing for some admins" and I got curious about > the "yet" part. :) > > If it's not implemented, I'd like to know if it will eventually be > (didn't see it on the TODO list). > > Meanwhile, is it possible to force the "Customer Interface" to create > new tickets to a single queue/email, thus eliminating the queue list > drop-down in "New Ticket"? > If it's possible, please tell me how to do it. > > The reason for this is that we don't want someone (in our case, it's > an agent we don't trust) using the Customer Interface to know about or > use the other queues, unless he/she is allowed to. > [...] It's not possible to do so (at the moment). Ok, I added it to the todo-list (under misc - not scheduled yet/nobody is working on it yet). David, if you need this feature (immediately!), write me an email and if you want we can talk about possibilities to implement it earlier. > |)avid > > ------------------------------------------------- > KPNQwest Portugal http://www.KPNQwest.pt -Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
