Hi Sheryl, On Wed, May 28, 2003 at 08:05:54PM -0400, Sheryl Coe wrote: > > > I need to know if there > >> is some possibility to configure OTRS so customers can actually look > >> at issues not owned by themselves. > > Can you hard code a default (overridable) cc to an email addr ( mailing > list archive)?
What do you meant with "default cc to an email addr"? You could hard code a cc address to the Kernel/Output/HTML/Standard/AgentCompose.dtl template. > We're new OTRS users. I just cc messages that I think are particularly > useful (insightful, blazingly brilliant;-) to a searchable mailing list > archive. Then later I mine it for what I now call "responses". > > I couldn't open the archive to visitors without the correspondent's > consent, and it would be hard to keep track of that. > > [[We have FUN with OTRS !]] Fine! :))) > Sheryl -Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
