Hi Patrick, On Thu, Jun 05, 2003 at 04:33:02PM +0200, Patrick Zwahlen wrote: > I am seriously evaluating OTRS at the moment.
:) > We are doing Managed Security Services, and for that purpose, we have a > linux appliance (based on RH7.3) located in the customer premises. This box > has a WEB interface, where the customer can see his devices status, security > reports, intrusion reports, and so on... We also have a secure connection > from this box to our central Operation Center. > > What poeple usually do is to have ONE server with the customer interface > (the customer.pl in our case), located in a central point. In our case, I > would like to have this interface on the customer appliance. Because of the > encrypted connection, I have no problem talking to a central MYSQL database > (may have speed concerns with attachements). > > - Do you see any issue having such a setup ? No, it should work fine. Just take care of the speed if your system is using a lot ot attachements. (See also: http://doc.otrs.org/1.1/html/performance-tuning.html#PERFORMANCE-TUNING-OTRS-STORAGE) > - Do I need a full OTRS install on each appliance, or can I live with a > stripped down setup ? You can strip down the setups. * remove the customer (bin/cgi-bin/customer.pl and Kernel/Modules/Customer*.pm) or the agent (bin/cgi-bin/index.pl, Kernel/Modules/Agent*.pm, Kernel/Modules/Admin*.pm and Kernel/Modules/System*.pm) from the machine. * you also could remove some libs (Kernel/System/) from the customer setup but this is getting to complicate. > - What is the risk that a customer sees the ticket of another customer via > the customer.pl ? The CustomerID is the point. A customer can only see all tickets with the own CustomerID. -=> It's possible to put one CustomerID to three or more customers. -=> If you don't want that, work with uniq CustomerIDs. <=- > Thanks you for this great piece of software, and best regards. - Patrick - Thanks! :) Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
