Hi Serge, On Tue, Jun 17, 2003 at 04:34:36PM +0200, Serge ALGAROTTI wrote: > we test otrs, we are several agents. We would like make this: > > * a ticket is open in a queue (raw for example) > * all agent have this queue in personal queue > * a agent think that he can resolve the problem, but he is not sure > * he doesn't lock the ticket because he is not sure > * he writes a note in the ticket where he asks a question to all the others > agent (again without lock the ticket) > > Is it possible ?
This is possible. > 1) that the display of the queue (Queue View) is automatically displaying in > zoom state > > or > > 2) than there is a sign (may be with a icon) which show that there is a new > note appened ? > > All of the two solution without locking the ticket, in this case all the agent > can see easily the add of a note. QueueView is designed to show the latest customer message. An additional lookup for agent notes would be a performance problem on big setups. -=> I can put it as config option to the TODO lsit for OTRS 2.0. But for OTRS 1.x you need to patch this by your self. .-) > Serge Algarotti ENSMP CEMEF [CNRS UMR 7635] -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
