Hi Chris, On Wed, Jul 02, 2003 at 11:40:13AM +0800, Chris Wong wrote: > It's my setting: > > My queue setting in "Queue Management": > - Unlock timeout (minutes) = 20 > - Escalation time (minutes) = 20 > > Setting in preferences: > - Ticket lock timeout notification = Yes > - my queue is already is already to "custom queue" > > While i locked a customer's ticket and it's state is > changed to open, the system doesn't send any > notification email to me. > > so, what wrong of my setting?
You should get a notification message get unlocked (automatically) by the bin/UnlockTickets.pl cron job. Not by locking a ticket by your self. > Thanks > Chris -Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
