Stefan, you can also set the "Unlock timeout (minutes)" to 1 Minute. Then every ticket will be unlocked after a minute.
Regards Matthias On 16.07.2003 17:03 Uhr, "TWC|Mario Peschel" <[EMAIL PROTECTED]> wrote: > Hi Stefan, > > this is a feature. The ticket is assigned to the the agent who worked on it. > if you want a new ticket for every answer you will have to close every > ticket. then a new one will created every time. > > Mario > > Am Mittwoch, 16. Juli 2003 12:00 schrieb Stefan Pampel: >> Hello ML, >> If someone sends an email to my otrs-system, a ticket is created (as >> expected). >> Now someone answers this ticket and sends a RE: mail to the customer. >> If the customer sends a replay to THIS email, no new ticket is created, >> only the otrs user who sent the first reply has a new message. >> >> Is it possible to tell OTRS to show these followups in the queue view >> for every otrs-user? >> >> -Stefan >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> <!DSPAM:3f151ffe104781258114810> > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -- Matthias Spang ----------------------------------------------- equinux Aktiengesellschaft Informationstechnologien Schäufeleinstr. 7 80687 München Tel. 089-520465-0 Fax. 089-520465-299 mailto:[EMAIL PROTECTED] http://www.equinux.de _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
