Hi Matthias,
On Wed, Jul 16, 2003 at 10:37:55AM +0200, Matthias Spang wrote:
> I want to place the auto-answer text above the quoted text. But I don't find
> the right switch to turn this on.
Auto-answer (auto response) is the message which will be generated if a
customer sends or creates a message or ticket. So the customer will get
a auto-answer (auto response).
-=> A new Ticket is created... thank your for your follow up...
This text (and the quoted text) can be changed in the admin-interface ->
Auto Responses.
But maybe you want to change the quote-format of std.-responses on composing
an answer to a customer.
Add the following config option to your Kernel/Config.pm
[...]
# ms_style
$Self->{ResponseFormat} = '$Data{"Salutation"}
$Data{"StdResponse"}
$Data{"OrigFrom"} $Text{"wrote"}:
$Data{"Body"}
$Data{"Signature"}
';
[...]
I hope that is what you are looking for.
> Matthias
> --
> Matthias Spang
> --------------------------
> equinux Inc.
> http://www.equinux.com
> 1-888-equinux
-Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
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