[otrs] STILL: PostMasterPOP3.pl Bug for SuSE Linux 8.2 ? Who can help out please?

[A.Loithaler]

Still following problem… probably it is a mime problem? We have qpopper running on this system. Would be great if anyone has an idea !     Hello,   we have setup the recent OTRS rpms on a dedicated SuSE8.2 system. It works fine so far, but there is one bug(?) which I couldn’t work around so far. Though all access data to POP3 boxes are correct following happens when PostMasterPOP3.pl runs:   Message: Need TicketID!    Traceback (13520):    Module: Kernel::System::Ticket::SetCustomerData (v1.55) Line: 524    Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 197    Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206    Module: main::FetchMail (v1.9.2.1) Line: 169    Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106   ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Tue Jul 22 22:34:17 2003    Message: Need TicketID!    Traceback (13520):    Module: Kernel::System::Ticket::State::SetState (v1.14) Line: 131    Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 232    Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206    Module: main::FetchMail (v1.9.2.1) Line: 169    Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106   ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Tue Jul 22 22:34:17 2003    Message: Can't process email with MessageID <<[EMAIL PROTECTED]>>! Please create a bug report with this email (var/spool/) on http://bugs.otrs.org/!    Traceback (13520):    Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 237    Module: Kernel::System::PostMaster::Run (v1.31.2.2) Line: 206    Module: main::FetchMail (v1.9.2.1) Line: 169    Module: ./PostMasterPOP3.pl (v1.9.2.1) Line: 106   The perl script enters the boxes and finds some messages without Ticket-id (as they are new and no follow-up messages) and seems not be able to insert into the mysql tables. The mail disappears to nowhere...   Who can help me out here? I did rtfm a lot of time but found no hint L   Best Regards,   Alex   ------------ Antserver GbR http://www.antserver.de   Service: 01805 - 55488288 Fax: 08031 - 409325