Hi Igor, On Tue, Jul 29, 2003 at 10:04:37PM +0400, XRadio Stuff wrote: > I`ve recently installed OTRS on Windows 2000 system using iis 5.0 and > ActiveState Perl ver. 5.6. All feautures works fine except 2 main > issues that couldn`t get this soft to go into real production: > > 1) Problem with Cyrillic (Russian) Charsets > Hope you know, that the most russian clients use 2 charsets win-1251 > and koi8-r. OTRS allows to choose only one charset for user interface > and system messages, but if i`m choosing Russian Language for user interface > and the recommended charset WIN-1251 - i`m having problems with incoming > emails written in KOI8-R. > Of course i can read this requests through web-interface, but while replying to this > mail > subject and user request become unreadeable without changing charset > in mail client. > > Is there any option to recode all incoming KOI8-R emails to WIN-1251 > and store them in OTRS in WIN-1251 charset. This will help to prevent > mess up with these two charsets. > Maybe, there are some other solutions for resolving this language > specific issue.
The preferred way (in future) is to use utf-8. The OTRS-CVS version supports utf-8 for the frontend. Here are snapshots for testing: ftp://ftp.otrs.org/pub/otrs/misc/snapshots/ What do you think about? > 2) Problem with redirect while logging in. > We have a problem that makes the life of operator more diffucult than > it can be;) > Everytime while logging into system and making some updates to the otrs db > (replying to tickets, saving preferences, etc..) operator should click > the "document moved" link in browser. > I`ve made a search and try through the lists and google to find out how to > resolve such "redirect issues with perlis.dll and IIS", but none working methods > were found :(( > > Maybe anybody knows - how to change the redirect.dtl to > autoredirect the browser to the new location ? Hmm... I don't know a solution for that. But maybe you want to try it with apache and mod_perl (compiles modules on startup -=> much faster - ~100 times). > Another Cookie-related issue: --> > 3) Problem with deleting cookie (Can`t remove SessionID) > I`m getting the following error when trying to Exit from interface > with LogOf option. > I`ve installed rm from cygwin to allow the script to delete files, but > anyways i get this error: Message: Can't delete file > c:/otrs/var/sessions/106128a64a5c3bb9678e39ac28b79fd6ce: > No such file or directory > > But, If we trying to find and delete this file manually - > we have no problems. ;) Opps.. this is a bug, it should work without "rm". If fixed it, try to use Kernel/System/AuthSession/FS.pm 1.11 from the CVS. :) > Thanx a lot and looking forward for our future cooperation. > -- > Igor Poznyakov > XRadio.Ru > The 1st Russian Internet Radio > Email:[EMAIL PROTECTED] > Web: http://www.nthost.ru Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 12:34am up 165 days, 10:01, 6 users, load average: 0.17, 0.34, 0.37 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
