who is interested in the following:
The first request: ------------------ In order to automate the answering of e-mails it would be good if keywords could be added to a response or to an automatic response. If these keywords are found in the email, an automatic response is sent back immediately and a normal response would show in 'red' at the right hand side of the screen. Then an agent can much easier select the response from the list. Then the second request: ------------------------ Add a field to the (automatic) reponse where the question can be stated where the response is the answer to. >From the information in the responses a FAQ can be listed on the website so users can find most commonly asked questions. It will then also possible with the first request that even a manual question can be entered. If the manual question contains the keywords of the answer, this answer can be shown.... anybody interested? Hans Bakker, OTRS ondersteuning in het Nederlands. http://otrs.nl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
