Without knowing anything about OTRS.... Line 68 of CheckItem says something like:
if (Email::Valid->address( -address => $Param{Address}, -mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord') || 0, )) { Browsing google Email::Valid + CPAN you can find out that... Package Email::Valid... If you go down a little, you can read: If an error is encountered, an exception is raised. This is really only possible when performing DNS queries. Email::Valid should work with Perl for Win32. In my experience, however, Net::DNS queries seem to take an extremely long time when a record cannot be found Maybe something to do with the DNS problems in your network, or invalid email addresses that cause a server timeout? Hope it helps, DC -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED] Sent: segunda-feira, 11 de Agosto de 2003 10:26 To: [EMAIL PROTECTED] Subject: [otrs] Empty-Answer - Internal Server Error Hello! I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal server error (in the browser window) if i click "empty answer" in the Ticket view. It takes about 1 Minute then the message appears. In the Apache Error log are the following messages: query timed out at /opt/otrs/bin/cgi- bin/../../Kernel/System/CheckItem.pm line 68 [Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl Any suggestion for me? Thank you Gerhard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs