Without knowing anything about OTRS....
Line 68 of CheckItem says something like:
if (Email::Valid->address(
-address => $Param{Address},
-mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord')
|| 0,
)) {
Browsing google Email::Valid + CPAN you can find out that...
Package Email::Valid... If you go down a little, you can read:
If an error is encountered, an exception is raised. This is really only
possible when performing DNS queries.
Email::Valid should work with Perl for Win32. In my experience, however,
Net::DNS queries seem to take an extremely long time when a record
cannot be found
Maybe something to do with the DNS problems in your network, or invalid
email addresses that cause a server timeout?
Hope it helps,
DC
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: segunda-feira, 11 de Agosto de 2003 10:26
To: [EMAIL PROTECTED]
Subject: [otrs] Empty-Answer - Internal Server Error
Hello!
I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal
server error (in the browser window) if i click "empty answer" in the
Ticket view.
It takes about 1 Minute then the message appears.
In the Apache Error log are the following messages:
query timed out at /opt/otrs/bin/cgi-
bin/../../Kernel/System/CheckItem.pm line 68
[Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature
end of script headers: /opt/otrs/bin/cgi-bin/index.pl
Any suggestion for me?
Thank you
Gerhard
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