i resolved my issue. it turns out that i did not understand how the notifications work. the notifications are only sent when a ticket is places in your custom queue and not just becaue you have r/w or ro access to the queue.
but thankyou for responding sean ---------- Original Message ---------------------------------- From: Martin Edenhofer <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> Date: Sat, 23 Aug 2003 16:34:43 +0200 >Hi Sean, > >On Wed, Aug 20, 2003 at 04:48:48PM -0400, Sean Ellicott wrote: >> I have installed OTRS 1.13 on a new eeredhat 9 installation >> everything seems to be working correctly except the new ticket notification emails. >> >> they are only being sent to one person weather they are part of the group assigned >> to the queue or not. >> >> it is user ID 2 >> >> the first user i created >> >> does anybody have any ideas? > >Maybe this part helps you: > > -=> http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AGENT > >Normally the new ticket notification is working fine, please check it again. > > Martin > >-- >Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ >-- >Perfection is our goal, excellence will be tolerated. -- J. Yahl > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > ______________ ______________ ______________ ______________ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
