Hi,
i need to move all tickets from one queue to another. What do i have to do
with this ?
# --
# [name of job] -> move all tickets from tricky to experts
# --
'move tickets from tricky to experts' => {
# get all tickets with this properties
Queue => 'oldqueue',
States => ['new', 'open'],
# new ticket properties
New => {
Queue => 'newqueue',
},
},
I added this to a copy of GenericAgent, but it does not work, what am i
doing wrong ?
Has anyone a sample-script i could alter ?
thxalot
Dennis
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