hi martin - emails composed by agents arrive with a from address = www-data [EMAIL PROTECTED] on behalf of My Company [EMAIL PROTECTED]
in the header, Sender: www-data <[EMAIL PROTECTED]> it seems that OTRS isn't setting a sender, and maybe exim supplies one if it doesn't get one. so is there any way to set the sender from otrs? thanks ben > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > [EMAIL PROTECTED] > Sent: 27 Aug 03 23:27 > To: [EMAIL PROTECTED] > Subject: otrs Digest, Vol 1, Issue 424 > > ------------------------------ > > Message: 2 > Date: Wed, 27 Aug 2003 21:14:01 +0200 > From: Martin Edenhofer <[EMAIL PROTECTED]> > Subject: Re: [otrs] how to set the 'sender' on mails from OTRS (to > avoid 'on behalf of') > To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> > Message-ID: <[EMAIL PROTECTED]> > Content-Type: text/plain; charset=us-ascii > > Hi Ben, > > On Tue, Aug 26, 2003 at 05:24:31PM +0100, Ben Gladstone wrote: > > hi - can anyone help me control the sender/from infomration on > mail sent by > > otrs? > > > > recipients are seeing mails arrive from (as seen in MS Outlook): > > 'OTRS [EMAIL PROTECTED] on behalf of My Company > > [EMAIL PROTECTED]' > > In the mail header, there is > > From: My Company <[EMAIL PROTECTED]> > > Sender: OTRS <[EMAIL PROTECTED]> > > > > i want to remove the 'OTRS [EMAIL PROTECTED] on behalf > of' bit - ie > > set the sender as 'My Company <[EMAIL PROTECTED]>' > > > > any ideas? i've searched config.pm and much else... i'm using > otrs 1.1.3 on > > debian with exim as the mailer. > > Is this just in notification emails? Or also in agent composed emails? > > Maybe it's a exim problem because I'm using postfix and there is > no "Sender:" > header in my emails. > > > thanks > > ben > > Martin > > -- > Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ > -- > "There are two major products that come out of Berkeley: LSD and Unix. > We don't believe this to be a coincidence." -- Jeremy S. Anderson > > > ------------------------------ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
