Hi Martin,
i think you misunderstood me, i want the customer to see the
original-tickettext plus all external notes on one page, like in the
agentview where you can scroll down through all notes.
Is that possible ?
...and again thxalot !!!
mfg
Dennis
Hi Dennis,
On Tue, Aug 26, 2003 at 03:43:52PM +0200, [EMAIL PROTECTED]
wrote:
> when a customer clicks on a ticket he is only able see the original
> ticket-text but no notes. Is there a way to alter this to get the same
view
> as the agent ?
> I`ve been searching the scripts, but i am not that familiar with perl :)
> any hints are welcome !
There are different types of notes, 'note-internal', 'note-external' and
'note-report'.
In the default setup just 'note-internal' is active.
Add the following config option to your Kernel/Config.pm and you also
will have 'note-external'.
$Self->{DefaultNoteTypes} = {
'note-internal' => 1,
'note-external' => 1,
};
> mfg
> Dennis B.
> net&works
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
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