On 9/1/03 1:48 PM, "Seth Brundle" wrote: > One example: it took 3 of us, a Perl/UNIX web programmer and two Linux system > administrators with over 20 years of combined experience (and all of whom have > used online ticketing systems extensively), about 5 hours to figure out how to > make some autoresponses stop sending in German.
Wow. I feel better. I'm a Mac guy and I know that I don't know enough to setup OTRS, but > But like I said, once we got the thing configured, it does what we need very > well. Yes, once you think like it thinks, it is nice. > However, we cannot seem to find any way to originate a ticket to a user, only > respond. I know there has to be a way to do this, but we give up. I think I know the answer to this. Click on the PhoneView button. This presents a screen where you can enter the user you're opening the ticket for in the "from" field (and Customer ID as well?), and all the rest. -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
