Hi Boris, if you show the ticket as plain (in agent interface) is there an "X-OTRS-Queue: mailerdaemon" header in there?
-Martin On Tue, Sep 02, 2003 at 12:29:06PM +0200, [EMAIL PROTECTED] wrote: > we try the following settings in the procmailrc: > > # -- > # Examples for queue presorting. > # -- > :0 fhw : > * From:[EMAIL PROTECTED] > | formail -I "X-OTRS-Queue: mailerdaemon" > > or > > # -- > # Examples for queue presorting. > # -- > :0 fhw : > * From: MAILER-DAEMON at stats.validname.com > | formail -I "X-OTRS-Queue: mailerdaemon" > > > It look like these email do not go in the mailerdeamon queue but still in > the TO queue. > > Where is the mistake ? > > By the way Martin about the /// we replace it by \\\ and it shown > "d\administration" ;o) > > Best regards > > -- > Boris Fernandez > SAM NAMEBAY > http://www.namebay.com > Fax : +377 97 97 21 13 > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs yours sincerely Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs