hi there, is it possible to go directly to the queue overview after having replied to a ticket and set that state to "closed successfully" ? with the current settings i just go to the detailed view of the ticket, which i never need after having already replied to it.
thanks in advance, --Florian ----- Original Message ----- From: "Pedro Rebelo" <[EMAIL PROTECTED]> To: ""User questions and discussions about OTRS."" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Monday, September 08, 2003 3:00 AM Subject: Re: [otrs] Is it possible to use auto-reply only forTicker that are created via the customer-interface ? > Been there, done that. Didn't work. > Here's an output of a ticket history: > > Action: Comment: Zoom: User: Createtime: > NewTicket New Ticket [200309074223] created (Q=Postmaster;P=3 normal;S=new). x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:21 > SendAutoReply Sent auto response to '[EMAIL PROTECTED]' x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:21 > CustomerUpdate CustomerID updated to '[EMAIL PROTECTED]'. CustomerUser updated to '[EMAIL PROTECTED] - [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:22 > FollowUp FollowUp for [200309074223]. x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:23 > StateUpdate Old: 'new' New: 'open' - [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:23 > > How can I deactivate the annoying FollowUps ? > > -- Original Message -- > From: Robert Kehl <[EMAIL PROTECTED]> > To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]> > Send: 2003-09-07 > Subject: Re: [otrs] Is it possible to use auto-reply only for Ticker that are created via the customer-interface ? > > Am Fre, 2003-09-05 um 20.20 schrieb Pedro Rebelo: > > > How can I disable all this followups that the system sends to itself after > each auto-response or forward ? > > The system is actually sending the emails to user 0, I believe, not to > the "system". Change the user preferences for the user with user id 0 > to > not get notify anymore when new tickets are in the custom queue. > > hth, > > Robert Kehl > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
