I have finally fixed the problem. I am closing this "thread" and sending a fix to
whoever might have the same problem. On the box otrs is running on, I had installed
qmail's sendmail binary of the qmail-mini's package. The sendmail binary contacts a
QMQP server to send an email. The parameters of the sendmail binary on Config.pm must
have the following order:
$Self->{'SendmailModule::CMD'} = '/usr/sbin/sendmail -t -i -f ';
The critical flag is '-f' that must always be the last one.
This fixes all the stupid followups.
Best regards to all OTRS users and developers.
Pedro Rebelo
-- Original Message --
From: Graham Smith <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Send: 2003-09-08
Subject: Re: [otrs] Is it possible to use auto-reply only for Ticker that are
created via the customer-interface ?
Having a brief glance at this it is possible that the user is sending a
notification of receipt that contains the ticket ID in subject heading.
Some mail systems send such messages whether or not the sender requested
them, which is not entirely friendly for an automated mail response
system.
This could be interpreted as a genuine follow up message. Have you
looked at the follow up message? (I have had a problem recently with a
site sending such a notification without the ticket ID that set up a
rather irritating mail->response loop). I have also seen this happen
with users out of office and vacation messages.
One trick would be to use the procmail pre-processor to identify such
messages and send them to a queue that does not auto-respond (if
possible). I have not noticed any settings in OTRS itself to handle this
issue.
On Mon, 2003-09-08 at 02:00, Pedro Rebelo wrote:
> Been there, done that. Didn't work.
> Here's an output of a ticket history:
>
> Action: Comment: Zoom: User: Createtime:
> NewTicket New Ticket [200309074223] created (Q=Postmaster;P=3
normal;S=new). x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:21
> SendAutoReply Sent auto response to '[EMAIL PROTECTED]'
x [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:21
> CustomerUpdate CustomerID updated to '[EMAIL PROTECTED]'.
CustomerUser updated to '[EMAIL PROTECTED]
- [EMAIL PROTECTED] (Admin OTRS) 09/07/2003 23:15:22
> FollowUp FollowUp for [200309074223]. x [EMAIL PROTECTED] (Admin OTRS)
09/07/2003 23:15:23
> StateUpdate Old: 'new' New: 'open' - [EMAIL PROTECTED] (Admin OTRS)
09/07/2003 23:15:23
>
> How can I deactivate the annoying FollowUps ?
>
> -- Original Message --
> From: Robert Kehl <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
> Send: 2003-09-07
> Subject: Re: [otrs] Is it possible to use auto-reply only for
Ticker that are created via the customer-interface ?
>
> Am Fre, 2003-09-05 um 20.20 schrieb Pedro Rebelo:
>
> > How can I disable all this followups that the system sends to itself
after
> each auto-response or forward ?
>
> The system is actually sending the emails to user 0, I believe, not to
> the "system". Change the user preferences for the user with user
id 0
> to
> not get notify anymore when new tickets are in the custom queue.
>
> hth,
>
> Robert Kehl
>
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>
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