What does "manually restarted" mean? You'll have to restart the webserver, ie. not only reload, but stop/start it. Apache usually comes with an apachectl script or similar. On SuSe you may want to use rcapache.
Robert Kehl ----- Original Message ----- From: "Essig. Tilo" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]> Sent: Thursday, September 18, 2003 12:54 PM Subject: AW: [otrs] Changing default email text Thx for the answer, but it don´t work I changed my Confi.pm, and restarted the otrs manually, but the mails still have the old text in it. Here´s the part of the Config.pm i have changed ....snip.... # ---------------------------------------------------- # # data inserted by installer # # ---------------------------------------------------- # # $DIBI$ $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::DateChecksum'; $Self->{LogModule::LogFile} = '/tmp/otrs.log'; $Self->{LogModule} = 'Kernel::System::Log::SysLog'; $Self->{DefaultLanguage} = 'de'; $Self->{DefaultCharset} = 'iso-8859-1'; $Self->{CheckMXRecord} = 1; # --------------------------------------------------- # # # # Start of config options!!! # # Notification stuff # # # # --------------------------------------------------- # # -- # notification sender # -- $Self->{NotificationSenderName} = 'OTRS Notification Master'; $Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>'; # -- # new ticket in queue # -- # $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist <[EMAIL PROTECTED]>'; $Self->{NotificationAlwaysCcNewTicket} = ''; $Self->{NotificationSubjectNewTicket} = 'New ticket notification! (<OTRS_CUSTOMER_SUBJECT[18]>)'; $Self->{NotificationBodyNewTicket} = " Hallo, es ist ein neues Ticket in der '<OTRS_QUEUE>' eingetroffen! <OTRS_CUSTOMER_FROM> hat geschrieben: <snip> <OTRS_CUSTOMER_EMAIL[16]> <snip> <OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_ID> Der OTRS Benachrichtigungsdienst "; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # } # ---------------------------------------------------- # # needed system stuff (don't edit this) # # ---------------------------------------------------- # use strict; use vars qw(@ISA $VERSION); use Kernel::Config::Defaults; push (@ISA, 'Kernel::Config::Defaults'); $VERSION = '$Revision: 1.6 $'; $VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/; # -----------------------------------------------------# 1; ....snip.... Thx a lot Tilo -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Martin Edenhofer Gesendet: Donnerstag, 18. September 2003 12:42 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Changing default email text Hi Tilo, On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote: > It want to translate also the default email text, like: > ----------------------------- > Hi, > > there is a new ticket in 'Support'! > > Customer <[EMAIL PROTECTED]> wrote: > <snip> > > > > dfgfdgdfgdfg > <snip> > > http://www.linkto.otrs > > Your OTRS Notification Master > -------------------------------------- > > to a german message, but i didn´t find where i have to do this. You will finde the default text in Kernel/Config/Defaults.pm under Notification*. Copy the option to Kernel/Config.pm and translate it. > Regards > Tilo Essig Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/