Hi Wouter, On Fri, Sep 26, 2003 at 02:34:13PM +0200, Wouter Mignon wrote: > When a ticket is created via customer webinterface it's owned by root > and i can't delegate it to another user, i have to reply to the ticket > first so it becomes mine. How do i set default ticket owner for a queue? > When i created the que i selected i group and my agent user is in this > same group but doesn't have initial rights to mess around with the > ticket.
If a ticket is created (via webinterface or email) the ticket is owned by [EMAIL PROTECTED] and the ticket is "unlocked". That means it's possible to lock this ticket for every other agent (with rw permissions on this queue). -=> So you don't need to set a default owner of tickets. > greets, > Wouter Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
