Hi Alex, On Thu, Sep 25, 2003 at 11:52:02AM -0400, Alex Kelly wrote: > We have just recently started using OTRS in production. Today one of my > users reported to me that there is no logging of a lock when the > ownership is changed. We are not using the most current OTRS release, > and I am not sure if this has been mentioned before (I have tried to > search on bugzilla, but come up empty). I can see how this could be the > desired result, because if the ownership is changed, you would assume > that the ticket is locked by that user. But, since it specifically logs > all other ticket locks, I thought this may be an oversight. > > DETAILS: > We are running OTRS 1.1.1 on RedHat Linux 9. > Steps: > 1. User A creates a ticket from phoneview. > 2. User A locks the ticket by default. If you view the history of the > ticket, one of the entries will say "Lock Ticket Lock User A" > 3. User A cannot work on the ticket, so they change the ownership to User B. > 4. If you look at the history, you will see "OwnerUpdate New owner is > "User B". > 5. The ticket is now locked by "User B" but there is no log entry > stating "Lock Ticket Lock User B"
There is no lock history entry because the ticket is still locked (no lock change). Just the owner changed. I think this is ok (IMO). > Thanks, > Alex Kelly Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
