On Thursday, October 02, 2003 9:40 AM [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: > Which X-Header do i have to use to generate tickets with the same > user as in the Notes-Export.
All available X-OTRS-Headers are described in -surprise- doc/X-OTRS-Headers.txt. There's no setting for assigning an owner to a ticket. > Is there a way to set the article_type of the created ticket ? I don't believe so. What you could do is use X-OTRS-Queue to let the mails flow into a specific queue, say Userchange_temp. Then use GenericAgent to assign a new owner and additionally move to the "right" queue. Well, there might be a better solution, because this is somewhat clumsy, but it should do it. You could try playing with X-OTRS-TicketValue|Key(1|2), too. hth, Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
