Thank you Thomas, It's working!
Op wo 08-10-2003, om 16:47 schreef Thomas Nilsen: > I'm testing 1.1.3 of OTRS and using it agains an AD LDAP tree. When a user sends an > email to the [EMAIL PROTECTED] queue, the new ticket is registered on the correct > user, and the "CustomerID" field show the correct user as one would expect. > > Could it be that your LDAP settings in Config.pm needs changing? I believe the key > here is the 'CustomerID => ' entry. Set this to match you mail field. We are using : > > CustomerID => 'mail', > > > Regards, > Thomas > > >-----Original Message----- > >From: Wouter Mignon [mailto:[EMAIL PROTECTED] > >Sent: Wednesday, October 08, 2003 4:40 PM > >To: Otrs users Mailinglist > >Subject: [otrs] LDAP look-up customer > > > > > >Hi, > > > >When a customer sends a mail he isn't looked up in the LDAP. This is > >very annoying cause for every mail that we receive, we have to click > >'customer', 'search user', 'update'. Could this look-up be > >integrated in > >the fetchmail script. So once the mails are fetched al the users known > >to the LDAP are associated with their LDAP entry? > > > >greets, > >Wouter > > > >_______________________________________________ > >OTRS mailing list: otrs - Webpage: http://otrs.org/ > >Archive: http://lists.otrs.org/pipermail/otrs > >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >Support oder Consulting für Ihr OTRS System? > >=> http://www.otrs.de/ > > > > > DISCLAIMER: > This message contains information that may be privileged or confidential and is the > property of the Roxar Group. It is intended only for the person to whom it is > addressed. If you are not the intended recipient, you are not authorised to read, > print, retain, copy, disseminate, distribute, or use this message or any part > thereof. If you receive this message in error, please notify the sender immediately > and delete all copies of this message. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
