Hello, When a customer sends a email to support, I want them to receive an introduction email and tell them the ticket # and how to proceed.
I have setup a [ Responses <-> Queue ] and a reply as type = auto reply. But the user does not receive the email back, only when we reply to it from within OTRS and also, I wanted the system to send me an email when a new ticket comes in, and that also is not working. What do i need to do? ----------------------> Nelson Pereira www.Ott-Motorcycles.ca _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
