Maybe someone creates a ticket because his computer crashes every monday at 8.00 pm, but no one can find the cause. At some point you are not longer willing to spend time for bug-research ( time is money ???) You would decide to buy a new computer for that guy and close his ticket as 'Closed Unsuccessful' <- thats 'The OTRS-X-Files' :)
mfg Dennis (got a headache, not responsible for anything... ) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
