Hi Ralf, On Tue, Nov 04, 2003 at 04:44:32PM +0100, Stoetzel Ralf wrote: > we are using version 1.1.3 on a windows server with mySQL as DB. > We have groups with more than 5 users attached to one ore more queues. > When now e.g. the ticket is moved to a new queue, all members of the > group which is linked to the > just selected queue should get an email notification. > For some reason only 3, and always the same 3, user will receive the > mail notification. The other > group members will not. > Is there somewhere a setting or a line of code that needs to be changed > in order to have ALL group-members notified ?
Each user can select there own custom queues for notifications. Take care that each on the 5 user selected this "queue" as custom queue and turned the notification on in the preferences screen. See also: http://doc.otrs.org/1.1/html/system-notification.html#SYSTEM-NOTIFICATION-AGENT > Regards > Ralf Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
