no, seem like I'm missing something big here ! :-) Sam ----- Original Message ----- From: "Chris Salter" <[EMAIL PROTECTED]> To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]> Sent: Monday, November 10, 2003 8:35 AM Subject: RE: RE : [otrs] Agent Notiifcation not working
> Are normal outgoing emails (such as responses to customer questions) being > sent? > > -- > Chris Salter > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of > Samuel Nadeau > Sent: November 9, 2003 6:23 PM > To: 'User questions and discussions about OTRS.' > Subject: RE : [otrs] Agent Notiifcation not working > > > Yep, I was aware of this. > > Still no email. > > How about the AdminEmail function ? It should work right ? > > Sam > > -----Message d'origine----- > De : [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] De la part de > Paul > Envoyé : Sunday, November 09, 2003 5:38 PM > À : 'User questions and discussions about OTRS.' > Objet : RE: [otrs] Agent Notiifcation not working > > Hi, > > > Hi All, > > We are currently trying OTRS since we will implement this really > soon. > > Everything has been great so far, except for the agent notification. > > They don't receive any email > > Agents will only receive notifications for tickets in their custom > queues. > This seems to be a point of confusion for most new administrators and > still > occasionally gets some of us that have been using OTRS for a while. > > You'll need to have each user select the queues they want to receive > notifications for under the Preferences button while logged into their > account and ensure that their account is set up to receive > notifications. > (They can do this themselves via Preferences and you can do it when you > create the account). > > Regards, > Paul > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
