Hi Frank,

On Thu, Dec 04, 2003 at 12:34:58PM -0500, Frank Barton wrote:
> I was wondering if anybody knows of functionality that would allow 
> me to filter new incoming messages by a specific 
> e-mail header line?

Of course! .-)

There are two (for example) ways.

For OTRS 1.1.x with bin/PostMaster.pl:

Use Procmail (http://doc.otrs.org/1.1/html/receiving-email-cmd.html). Do you
could do something like that:

[...]
:0 fhw :
* ^From.*peter
* ^Subject:.*compilers
| formail -I "X-OTRS-Queue: william"
[...]

 -=> This email will be sorted into the "william" queue.

"OTRS 1.2.x" (the current CVS HEAD) comes with own email filters which are
used in bin/PostMaster.pl and bin/PostMasterPOP3.pl (
http://doc.otrs.org/cvs/html/receiving-email-filter-module.html).

So you just need to add the following to the Kernel/Config.pm:

[...]
    # Job Name: 2-Match
    # (sort emails with From: [EMAIL PROTECTED] and Subject: **ORDER**
    # into queue 'Order')
    $Self->{'PostMaster::PreFilterModule'}->{'2-Match'} = {
        Module => 'Kernel::System::PostMaster::Filter::Match',
        Match => {
            To => '[EMAIL PROTECTED]',
            Subject => '**ORDER**',
        },
        Set => {
            'X-OTRS-Queue' => 'Order',
        },
    };
[...]

And all emails to "[EMAIL PROTECTED]" with subject "**ORDER**" will be 
sorted into the "Order" queue.

> -- 
> Frank Barton
> Starwolf.biz Systems Administrator
> www.starwolf.biz/~pauling (My Key is linked there.)

  Martin 

--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
        http://www.otrs.de/ :: Manage your communication! 

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