Hi Kieran,
On Mon, Nov 24, 2003 at 02:01:12PM +0000, Kieran Fulke wrote:
> i'm trying to add a country origination selection feature to OTRS, i
> have a otrs.country row, and i have added a country row to otrs.ticket.
>
> the mysql db entry was the easy bit. now, i'd like to modify the
> frontend to allow setting the originating country in the zoomview, in a
> similar way to the 'change queue' drop down menu. i'd also like to be
> able to search for tickets by country, and eventually GEO (the geo
> search would be a higher-level country search?).
I would use the existin ticket free text feature for this.
ZoomView -> Free Fields -> Key: Country -> Value: us,de,it,ca, ...
You also be able to search for this stuff.
> regards,
> Kieran.
Martin
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