|
I
am hoping that someone might be able to point me in the right direction. The
default setting of the ticket reply email is to order the response: SALUTATION | PREVIOUS TEXT | CANNED RESPONSE | SIGNATURE Is
there any way to either remove the 'previous text' entirely or move it to the
end of the message? The current order creates almost unreadable threads when
much of your customers use HTML email. Any
help is very greatly appreciated. Stefan |
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