Hi Vishal,
On Thu, Feb 19, 2004 at 12:56:15AM +0530, V i s h a l Kashyap @ [Sai Hertz And Control
Systems] wrote:
> Dear all,
> I am new to OTRS and out company has a previous install of OTRS *1.1.3 *
> As the new OTRS system has FAQ and knowledge base integrated we would
> like to migrate to 1.2.1
> the latest version.
>
> So what must I do for an upgrade ?
> 1. Just copy the new otrs files to the apache directory from where the
> NOW *1.1.3 is being served
It's all in the UPGRADING file:
[UPGRADING]
These instructions are for people upgrading OTRS from "1.1" to "1.2".
*) Stop all your services (e. g. rcotrs stop-force)
*) Backup everything (database, Kernel/Config.pm, Kernel/Config/GenericAgent.pm, var/*)
*) Make sure that you have backed up everything ,-)
*) If possible try this install on a separate machine, althoug
I had always only production machines to upgrade
*) Install the new release (tar or RPM)
*) If you use the tar:
a) the otrs themes between 1.1 and 1.2 are _not_ compatible
(don't us the old theme)!
*) Update the database changes with:
MySQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.mysql.sql | mysql -p -f -u root otrs
PostgreSQL:
cat $OTRS_HOME/scripts/DBUpdate-to-1.2.postgresql.sql | psql otrs
(Don't worry about the error messages, you can update all previous version
with this script and in the most cases your database has already the most changes!)
*) Execute $OTRS_HOME/bin/SetPermissions.sh !
*) Restart your services (e. g. rcotrs restart-force or each service manually)
> Regards,
> Vishal Kashyap
Martin Edenhofer
--
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
http://www.otrs.de/ :: Manage your communication!
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
