Hi,
Since I've upgraded to OTRS 1.2.1, i've been getting reports of tickets
being "removed" by the system automatically. I've looked at the history of
one of these tickets and it seems that the root account changed the status
of the ticket without any user intervention.
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Action Comment
NewTicket Ticket=[2004022010000076], ID=[4035] created (Q=Roma;P=3
normal;S=new).
[EMAIL PROTECTED] (Admin OTRS) 20/02/2004 10:11:37
CustomerUpdate CustomerID updated to '[EMAIL PROTECTED]'. CustomerUser updated to
'[EMAIL PROTECTED]'.- [EMAIL PROTECTED] (Admin OTRS) 20/02/2004 10:11:37
StateUpdate Old: 'new' New: 'removed' - [EMAIL PROTECTED] (Admin OTRS)
20/02/2004 10:11:37
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Any idea why it's doing this?
Thanks in advance,
Giordano Bianchi
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