Agents can be notified for a new ticket via e-mail. To use this, go to Administration, select an Agent and you will see in his personalised options a feature that allows him to be notified via e-mail when an event occurs at a queue he is subscribed to. Events like - a new ticket has arrived, ticket has changed his owner/state and etc. Simple, isn't it?
On Wednesday 25 February 2004 17:03, Reinhard en Partners wrote: > Hi folks, > > We installed OTRS and configured it a bit more to our > liking but I'm unable to get the following working. > > We have customers mail us at an helpdesk e-mail > address and use pop tot retreive the correct message > to the corresponding queue. The new tickets are then > owned by root which is not that much a problem, but > nobody gets a notification that there is a new ticket. > How do we configure it to send a message to the people > that handle a particular queue when there is a new > ticket? Otherwise our helpdesk staff has to monitor > the queues themself all the time. > > Thanks in advance for any help and kudos to the people > who made this software possible! > > __________________________________ > Do you Yahoo!? > Yahoo! Mail SpamGuard - Read only the mail you want. > http://antispam.yahoo.com/tools > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- Best regards, Teodor Georgiev Information Services Plc. Tel : +359 2 96562008 Mobile: +359 887 508989 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
